Privacy Policy

Hugs Bears’ privacy policy

General

  1. HUGS BEARS LTD. (“HUGS BEARS”) PROVIDES A LEADING ALL-IN-ONE DROPSHIPPING TOOL FOR ECOMMERCE SELLERS (THE "SERVICES"). ANY REFERENCE TO THE SERVICES HEREIN SHALL INCLUDE ANY AND ALL SERVICES, TOOLS, PLATFORMS, WEBSITES OR APPS WHICH MAY BE OFFERED BY HUGS BEARS FROM TIME TO TIME, THROUGH MOBILE, DESKTOP OR OTHERWISE, AND INCLUDING UPDATES, UPGRADES, FIXES, PATCHES, APIS OR ANY OTHER SOFTWARE WHICH HUGS BEARS MAY MAKE AVAILABLE FROM TIME TO TIME (COLLECTIVELY OR INDIVIDUALLY, “SOFTWARE”).
  2. In this Privacy Policy, “Hugs Bears” refers to Hugs Bears and its affiliates, which shall mean subsidiaries, parent companies, joint ventures and other entities under common ownership or other related companies.
  3. Hugs Bears takes its clients' privacy very seriously and is committed to protecting its clients’ information in compliance with all applicable laws and regulations. This Privacy Policy has been created to inform you about how we collect, receive, store, use, share, and disclose the information you provide in connection with the use of the Services or Software.
  4. By accessing or using the Services or the Software, you are deemed to have accepted this Privacy Policy, including, without limitation, to the collection or receipt, disclosure, storage, and use of your information as outlined in this Privacy Policy. If you do not agree to any provision in this Privacy Policy, please stop using the Services immediately.
  5. We may amend this Privacy Policy from time to time without providing you any notice, and you are encouraged to check this Privacy Policy frequently to ensure that you are familiar with the most updated version. Your continued use of the Services indicates your consent to the most updated version of this Privacy Policy, and you shall not have any claims against Hugs Bears in that respect.
  6. Please note that we will not share or disclose any of your personal information or other identifiable information protected under applicable privacy laws and regulations (including, without limitation, the GDPR (respectively, the ”GDPR”, and “PI”) with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure, typically by "opting in" to any suggestions or services we may suggest or provide from time to time.
  7. For the purposes of the GDPR, Hugs Bears might be a data controller (i.e., the company that is responsible for and controls the processing of your PI) for certain uses of your PI and a data processor for other uses, as applicable.
  8. This Privacy Policy is subject to our Term of Use which can be found at: https://hugsbears.com/pages/terms-of-service
  9. And any breach of this Privacy Policy shall also constitute a breach of our Terms of Use (and vice versa) and may result in the termination of your account, without derogating from any other remedy available to us under applicable law or any agreement between us.

Your Personal Information (and other information) and how we Collect or Receive such information 10. We only collect or receive PI to the extent it is necessary in order to fulfill one or more of the Services’ functions and activities or to maintain and improve the Software. If you use the Services or the Software through any third-party platform (whether a social platform or any other platform), we may receive certain PI about you from such third-party platforms.

  1. We may collect or receive the following PI from you directly or from third parties: (i) your username(s) and password; (ii) your e-mail and other contact details which you have provided or which we have collected in accordance with this Privacy Policy, such as a phone number (including mobile) and physical address; (iii) your location data; (iv) your gender; (vi) your age and date of birth; and (iv) payment information.
  2. We may also collect or receive certain information about your activities on or through the connected third-party applications or through your use of the Services or the Software and other publicly available information.
  3. We may also collect or receive information through your use of the Services, such as if you participate in clients’ forums, if and as available from time to time, post comments to other clients, send private messages or invitations to other clients, chat with clients or post information.
  4. We may receive certain billing and payment information when you pay us in accordance with our payment and billing policies from time to time.
  5. We may collect and store information about your activity on our Services, such as transactional data, purchases and sales, returns, feedback, reviews, engagements with third parties, and other issues.
  6. Finally, we may use various tracking technologies to collect or receive certain technical information, including, without limitations: (i) the type of the device you are using; (ii) the type of your operating system, version, and platform type; (iii) your mobile device’s identifiers and other related information; (iv) your browser types, language, etc.; (v) referring/exit pages, URL, etc.; and (vi) pages viewed and other types of browsing information.
  7. We may collect or receive the above information directly or through our third-party suppliers, subject to the applicable engagement terms with such third-party suppliers and subject to applicable laws and regulations.

Transfer of Information Internationally 18. When you use the Services or the Software, your PI may be sent to other countries, including, without limitations, out of the United States to other countries or into the United States from other countries. We may store PI about clients on servers located in the United States or in other countries, and we may change such storage from time to time. When we transfer your PI from one country to another country, we will take commercially reasonable steps to ensure that your PI is treated in the most secured and lawful way and in the manner and in accordance with the principles that are described in this Privacy Policy.

  1. Please note that laws and regulations vary from jurisdiction to jurisdiction, and so the privacy laws applicable to the places where your PI is to be transferred to or to be stored, used, or processed in, may be different from the privacy laws in the place where you are a resident or in which your PI is currently located.
  2. If you are a resident in a jurisdiction where transfer of your PI to another jurisdiction requires your consent, then you hereby provide us your express and unambiguous consent to such transfer in order for us to be able to provide you with our Services or Software.

Use of Cookies 21. A cookie is a small data file that is stored on your computer or on your mobile device. The Services or Software may send cookies to a computer or a mobile device when you access the Services. Information contained in a cookie may be linked to PI for purposes such as improving the quality of the Services or the Software, creating or improving recommendations to interests, and making the Services or Software easier to use for our clients.

  1. Third-party advertisers on the Services or Software may also use, place, or read cookies or other technologies as described below on your browser, and those practices are subject to their own policies. You may disable the cookies at any time by changing your web browser’s options to stop accepting cookies, to prompt you before accepting cookies from the websites you visit or limit the type of cookies you allow. However, if you do not accept cookies, you may not be able to use all or any of the features of the Services or the Software.
  2. Hugs Bears and its third-party services providers or partners may also employ other similar technologies, including, without limitations: (i) web beacons, allowing us to know if a certain page was visited or whether a specific e-mail was opened; or (ii) pixels, allowing us or our advertising or other partners to advertise more efficiently by excluding our clients from certain promotional messages, identifying the source of a new installation or delivering ads to our clients on other websites.

How We Use and Share or disclose Your PI 24. We may collect or receive and store your information for the following reasons: (i) creating accounts and enabling the Services or the Software; (ii) improving, optimizing, and personalizing the Services or the Software; (iii) identifying and suggesting connections with other clients; (iv) enabling clients to communicate with each other; (v) providing technical support to our clients; (vi) protecting the safety and rights of our clients; (vii) protecting our rights and enforcing this Privacy Policy and our Terms of Use; (viii) preventing fraud or potentially illegal activities; (ix) managing and delivering contextual and behavioral advertising; (x) notifying our clients of new products or Services or the Software, updates, or other offers; or (xi) complying with our legal obligations, resolving disputes, and other related purposes.

Third-Party Advertising 25. We do not actively share or disclose PI with third-party advertisers for their direct marketing purposes unless you provide us with your consent. When advertisers place ads in the Services, they may collect or receive or we may share or disclose certain performance data (e.g., number of clicks on advertisements), aggregated or de-identified information about clients, certain technical information. We may use your email and other contact details you provided us with for approaching you with direct marketing offers, including new products or services by us or by our business partners. You may opt out of such marketing services by replying accordingly to messages or by letting us know you prefer to opt out at: support@hugsbears.com.

  1. The information collected or received as set forth above may be used to measure the effectiveness of ads, offer targeted advertising, or perform web analytics.
  2. Advertisers may collect or receive this information through the use of tracking technologies like cookies and web beacons (see above). If you do not want to receive tailored advertisements from third parties, please follow the instructions below.

Third-Party Services Providers 28. We may share or disclose information with third-party suppliers and partners to perform Services on our behalf, like processing payments, analyzing data, e-mail delivery, hosting Services, customer services, and to help us in our marketing efforts. We require such third parties to maintain the confidentiality of the information we share or disclose with them and not to use your information for anything other than to provide Services on our behalf.

Other Cases in Which We May Share or disclose Your Information 29. We may also share or disclose your information: (i) in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, or legal process (for example, a court order, search warrant, or subpoena); (ii) to satisfy any laws or regulations; (iii) where we believe that the Services are being used in committing a crime, including to report such criminal activity or to share or disclose information with other companies and organizations for the purposes of fraud protection, credit risk reduction, and other security precautions; (iv) when we believe that there is an emergency that poses a threat to the health or safety of you, another person, or the public generally; and (v) to protect the rights or property of Hugs Bears and other applicable third parties, including to enforce our Terms of Use.

Accessing and Managing Your Information 30. Under applicable data protection laws and regulations, including the GDPR, you have the right to: (i) access your PI and receive a copy thereof, i.e. obtain information on whether we process your PI and specific information about any such processing; (ii) rectify (amend) your PI, i.e. request to amend inaccurate PI; (iii) delete your PI, provided that one of relevant grounds for such actions apply (and that no exclusions under applicable law apply); (iv) restrict the processing of your PI, provided that one of relevant grounds for such actions apply (and that no exclusions under applicable law apply); (v) complain to a supervising authority; and (vi) withdraw your consent.

  1. You may exercise any of your rights in relation to your PI by written notice to us at: support@hugsbears.com.

How We Protect Your Information 32. Hugs Bears has made reasonable technical and organizational measures designed to secure your information from accidental loss and from unauthorized access. While we take reasonable precautions against possible security breaches of our Services or Software, no website or Internet transmission is completely secure, and Hugs Bears cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur.

How Long We Keep Your IP 33. How long we retain your PI depends on why we collected or received it and how we use it. We will not retain your PI for longer than is necessary for our business purposes or for legal requirements. For instance, we may retain all or part of your PI for a few years after you have decided to close your account if this is necessary to meet our legal obligations or to exercise legal rights.

CCPA 34. This part of this Privacy Policy contains disclosures and provisions required by the California Consumer Privacy Act of 2018 (the “CCPA”) and applies only to “PI” that is subject to the CCPA and only to California residents. Collect or reception, Disclosure or Sale of PI

  1. In the last 12 months, we collect or received the categories of PI about California residents as described in this Privacy Policy, including in this CCPA Privacy Notice. Our use of such PI may qualify as a “Sale” under the CCPA since the data we provide to third parties, including to our clients and partners, might help us to generate valuable consideration. Even if our own use of PI does not constitute a “Sale” under the CCPA, our clients and partners may use our technology to buy or sell PI as defined by the CCPA. If you wish to opt out of the use of your PI for interest-based advertising purposes, you may do so by contacting us at: support@hugsbears.com. Categories of PI We Collect or Receive
  2. Personal and online identifiers (such as name, emails, contact details, unique online identifiers like cookies, mobile advertising IDs, etc.). Please note that we will not, however, sell any personal identifiers such as names and emails, and they will be used only for our internal purposes as described in greater depth in other parts of this Privacy Policy.
  3. Internet or other electronic network activity information (such as browsing history, interactions with a website or advertisement).
  4. Geolocation information.
  5. Inferences drawn from the above information about your predicted characteristics and preferences.
  6. Other information about you that is linked to the PI above. Such PI was Used or Shared as follows
  7. Categories of Sources: We collect or receive this PI from the following categories of sources: clients and business partners.
  8. Why We Collect or receive, Use, and Share or disclose such information: We use and disclose the PI we collect or receive for our commercial and business purposes, as described in greater depth in other parts of this Privacy Policy. These commercial and business purposes include, without limitation: (i) Providing our Services or Software, (ii) Other business purposes as identified in the CCPA, which include: advertising or marketing Services, auditing related to our interactions with you, legal compliance, detecting and protecting against security incidents, fraud, and illegal activity, performing Services (for us or our Services providers) such as account servicing, processing orders and payments, and analytics, internal research for technological improvement, internal operations, activities to maintain and improve our Services and other certain one-time uses.
  9. Recipients of California PI: To the extent our use of PI constitutes a “Sale” under the CCPA, we “sell” PI to our partners. We disclose (or might disclose) the categories of PI designated above to the following categories of third parties, for the above commercial and business purposes: Services providers (as defined by the CCPA), government entities (upon request and to the extent we are obligated to do so), Services providers such as fraud protection vendors and data analytics companies.

Your Rights Regarding PI 44. If you are a California resident, you may exercise the following rights, subject to certain exceptions as they shall be from time to time: (i) the right to know categories and specific PI we collect or receive, use, disclose, and sell about you over the past twelve (12) months, categories of sources from which we collect or received your PI, our purposes for collect or receiving or selling your PI, the categories of your PI that we have either sold or disclosed for a business purpose, and the categories of third parties with which we have share or disclosed PI, (ii) the right to request that we delete the PI we have collect or received from you or maintain about you, (iii) the right to opt out of any “sale” of your PI and (iv) the right not to be discriminated against for exercising any of your rights under the CCPA.

  1. To exercise any of the above rights, please contact us at: support@hugsbears.com.

Minors under 18 46. Without derogating from any of our statements above, we do not sell the PI of consumers that we know to be under 18 years of age. Hugs Bears is taking complying with applicable laws and regulations regarding minors very seriously, including, without limitations, the United States’ Children’s Online Privacy Protection Act.

  1. If you are a parent or guardian and you have discovered that your child has submitted PI to us, Hugs Bears will make reasonable efforts to delete the information from its database at your request. To request the deletion of your child’s information, please send an email to legal@hugsbears.com.

Changes to this Privacy Policy 48. We may decide to change this Privacy Policy from time to time at our sole discretion.

  1. If we decide to make material changes to this Privacy Policy, we will tell you and other clients by placing a notice on our website or by sending you a notice to the e-mail address we have on file for you prior to the change becoming effective. Otherwise, we might just replace this Privacy Policy with an updated version on our website.
  2. For any questions, comments, or concerns about this Privacy Policy or any other issue (including, without limitations, in order to exercise any of your rights with respect to the managing of your PI), please contact us at: legal@hugsbears.com.

Last updated: September 14th, 2023